fk11's Privacy Policy

fk11 collects various types of information to operate its services. The categories of information collected are described in detail below:

2.1 Member Registration Information

The following information is collected from you when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred username and password
• Country and division of residence

2.2 Identity Verification Information (KYC)

To ensure safe and responsible gaming and to properly verify financial transactions, the following documents may be requested:

• National ID (NID) or passport scan copy
• Recent proof of address (utility bill or bank statement)
• Payment method verification details (bKash, Nagad, or Rocket number)

2.3 Financial Transaction Information

Payment-related information necessary for processing deposits and withdrawals is stored. However, we never store your mobile banking PIN or password.

2.4 Automatically Collected Information

The following information is automatically logged when you use our platform:

• IP address and device type
• Browser version and operating system
• Activity log on the platform (login time, game session details)
• Referral source and navigation path
• Cookies and session data

fk11 uses collected information only for the legitimate purposes described below:

• Account Management: Creating, managing, and securing your account.
• Service Delivery: Providing gaming services, distributing bonuses, and offering promotional deals.
• Financial Processing: Completing deposit and withdrawal transactions and preventing financial fraud.
• Customer Support: Assisting you with issues through 24/7 live chat and email.
• Age Verification: Enforcing the 21+ age restriction.
• Responsible Gaming: Identifying problematic gaming behaviour and providing necessary support.
• Legal Compliance: Adhering to applicable laws and regulations.
• Platform Improvement: Reviewing user experience to improve service quality.
• Security Maintenance: Protection against fraud, hacking, or unauthorised access.

fk11 never sells your information to third parties or uses it for unnecessary purposes.

fk11 may share information with third parties only in the limited circumstances below and under strict confidentiality agreements:

4.1 Service Provider Partners

Only necessary information is shared with selected trusted organisations for payment processing (bKash, Nagad, Rocket), technology infrastructure, game software providers, and fraud detection services. These organisations operate under terms consistent with fk11's privacy policy.

4.2 Legal Obligations

fk11 may be required to disclose information pursuant to a valid order or directive from a competent court, regulatory authority, or law enforcement agency.

4.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the relevant new entity. In such cases, this privacy policy will continue to apply.

fk11 uses cookies and similar technologies to ensure the best user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — session management, login status, security tokens. These cannot be disabled.
• Functional Cookies: For remembering your preferences and settings (language, theme).
• Analytics Cookies: For reviewing platform usage to improve service quality.
• Security Cookies: For fraud prevention and account protection.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may affect some platform functionality.

fk11 applies industry-standard security measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between you and our servers is protected by industry-standard SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Advanced firewall systems protect servers from unauthorised access.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.
• Restricted Access: Only authorised personnel can access sensitive information.
• Two-Factor Authentication: An additional verification layer for account security.

Although we apply the highest security measures, no digital system is entirely risk-free. Therefore, keep your account password strong and do not share it with anyone.

fk11 retains your information according to the following policy:

• Active Account Data: Retained for the entire duration that the account remains active.
• Closed Account Data: Retained for a defined period after account closure to meet legal and regulatory requirements.
• Financial Transaction Records: Retained long-term for financial accountability and audit purposes.
• Cookie Data: Retained from session to several months depending on the type of cookie.

Once the defined period has ended, information is securely deleted or anonymised in an approved manner.

As a member of fk11, you have the following rights over your personal information:

8.1 Right to Access

You have the full right to know what information we hold about you, how we use it, and with whom we share it.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. This request can be made through account settings or via live chat.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes and opt out of receiving promotional messages.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.

fk11 is a service for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

If it comes to our attention that a minor is using or attempting to use our platform, we will immediately close that account and securely delete all associated information.

If a parent or guardian believes their child is using our platform, please contact [email protected]. We will take prompt action.

fk11 uses various trusted third-party software and technologies to operate its services, such as game providers (well-known providers such as Pragmatic Play, Evolution Gaming, and Spribe), payment gateways, and cloud infrastructure providers.

These services are governed by their own privacy policies. fk11 is not responsible for third-party privacy practices, but we only work with organisations that maintain high standards of data protection.

fk11 is not responsible for the privacy policies of any external websites linked from our platform.

fk11 reserves the right to update this privacy policy from time to time. When changes are made, the following process will be followed:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, members will be informed via their registered email or through a notice on the platform.
• If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy.

It is recommended that you review this page regularly so that you stay informed about the latest changes.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

It is recommended that this privacy policy be read together with fk11's Terms and Conditions and Responsible Gaming policy.