fk11 Terms and Conditions

fk11 is an online gaming and sportsbook platform serving Bengali-speaking users in Bangladesh. These Terms apply to the website, mobile version, and any related services of fk11.

By registering an account on fk11 or using any of its services, you acknowledge the following:

• You are 21 years of age or older.
• You are using this platform voluntarily and of your own judgment.
• You have read and understood these Terms, the Privacy Policy, and the Responsible Gaming Policy.
• You agree to stay informed of any changes to these Terms.

fk11 reserves the right to amend these Terms at any time. Changes will take effect from the date they are published on the site. Continued use of the service will be considered acceptance of the revised Terms.

2.1 Eligibility to Register

To open an account on fk11, you must meet the following conditions:

• You must be at least 21 years of age.
• All information provided must be true, accurate, and up to date.
• Only one account may be opened per person.
• The account must be opened in your own name and for your own use.

2.2 Accuracy of Account Information

You must provide your correct name, email, and contact details at the time of registration. If incorrect information is provided, fk11 reserves the right to suspend or close the account and may withhold any pending payments.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Allowing anyone else to use your account is prohibited. If you suspect any unauthorized access to your account, notify our support team immediately.

2.4 Account Verification

fk11 may request identity verification documents at any time. Withdrawals may be delayed until the verification process is complete. If verification documents are not provided in a timely manner, the account may be temporarily restricted.

2.5 Account Closure

You may request to close your account at any time via live chat. Any valid balance will be returned to you before the account is closed. fk11 also reserves the right to close an account for the following reasons: fraud, violation of the Terms, operating multiple accounts, or any other unlawful activity.

3.1 Deposit and Withdrawal Methods

fk11 currently accepts the following payment methods:

3.2 Deposit Rules

• Deposits must be sent from a mobile banking account registered in your name.
• Deposits from third-party accounts are not accepted.
• Once a deposit is successfully processed, the balance is generally credited to your account within a few minutes.

3.3 Withdrawal Rules

• Withdrawals can only be made to the same payment method used for your deposit.
• Account verification must be completed before a withdrawal can be made.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• fk11 reserves the right to hold withdrawals in cases of suspicious activity.

3.4 Currency

All transactions on fk11 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

4.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10x (ten times), meaning you must wager ten times the total of your deposit and bonus before the bonus can be withdrawn.

4.2 General Bonus Terms

• A bonus applies to one account only.
• Bonus balance cannot be withdrawn directly — it becomes eligible for withdrawal only after the wagering requirement is met.
• The deadline for meeting the wagering requirement is calculated from the date the bonus is issued.
• Any attempt to meet bonus conditions through fraudulent or artificial wagering may result in the bonus being cancelled and the account suspended.
• fk11 reserves the right to modify, suspend, or cancel any bonus offer.

4.3 VIP Program

The fk11 VIP program has five tiers in total. A weekly cashback benefit applies at each tier:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.3%
• Gold — weekly cashback up to 0.5%
• Platinum — weekly cashback up to 0.6%
• Diamond — weekly cashback up to 0.8%

VIP tier is determined based on the user's overall gaming activity. Consistent activity is required to advance to a higher tier.

4.4 Bonus Abuse

Bonus abuse is strictly prohibited on fk11. Any of the following activities will be considered bonus abuse and action will be taken:

• Claiming bonuses by creating multiple accounts.
• Reclaiming the same bonus using accounts belonging to family members or colleagues.
• Placing bets through artificial means to avoid the wagering requirement.

The following activities are strictly prohibited on the fk11 platform:

• Registering an account using fraudulent information.
• Using another person's identity or falsifying personal information.
• Operating multiple accounts.
• Attempting to manipulate game outcomes or exploiting software errors.
• Using the platform for money laundering or illegal financial transactions.
• Attempting unauthorized access or hacking of any system on the platform.
• Harassing or behaving disrespectfully toward other users.
• Placing bets using bots or automated software.

All content on the fk11 website — including logos, designs, text, graphics, software, databases, and other elements — is the intellectual property of fk11 or its licensors. You may use this content only for personal, non-commercial purposes.

The following activities are explicitly prohibited:

• Copying, distributing, or modifying any content from fk11 without prior written permission.
• Using the fk11 brand or logo without authorization.
• Attempting reverse engineering or extraction of source code.

7.1 Service Availability

fk11 strives to provide uninterrupted service, but temporary disruptions may occur due to technical maintenance, network issues, or unforeseen circumstances. fk11 is not liable for any loss resulting from such disruptions.

7.2 Gaming Losses

Online gaming carries financial risk. fk11 bears no responsibility for financial losses incurred through gaming. Players place bets at their own discretion and are responsible for playing responsibly while being prepared for potential losses.

7.3 Third-Party Content

Games from third-party providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) operate on the fk11 platform. fk11 bears no direct responsibility for technical errors or inconsistencies in these games, but endeavors to assist in resolving any issues.

fk11 is deeply committed to responsible gaming. We believe gaming should be an entertainment activity, not a solution to financial problems.

• fk11 gives players the option to set their own deposit and wagering limits.
• Any player may request to temporarily or permanently close their account.
• We use proactive methods to identify problematic gaming behavior.
• Users under 21 years of age are not permitted to open an account.

To learn more about responsible gaming, visit our Responsible Gaming page.

Protecting your personal information is extremely important to fk11. We keep your information secure using SSL encryption and modern security practices.

To learn in detail about what information we collect, how we use it, and whether we share it with anyone, please read our Privacy Policy.

• Your information is never sold to third parties.
• Information is not disclosed except when required by law.
• Our platform complies with the highest security standards.

10.1 Filing a Complaint

If you have a concern about any fk11 service or decision, please contact our customer service team first. We generally try to resolve complaints as quickly as possible after they are received.

Contact methods:

10.2 Resolution Process

Our customer service team will first review your complaint. If a resolution is not possible at the initial stage, the matter will be escalated to a higher level. We are committed to resolving all disputes fairly and transparently.

10.3 Final Decision

In any dispute, the decision of the fk11 authority will be considered final, though any reasonable claim from the user will always be taken into consideration.

fk11 reserves the right to modify these terms and conditions at any time. For any significant changes, we will publish a notice on the platform.

• Changes will take effect from the date they are published.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you object to the new terms, you may request to close your account.